Gem Wholesale Drury Industrial Estate, Drury Lane, Buckley, Flintshire, CH7 3DZ, United Kingdom.

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We are strictly TRADE to TRADE sales : All goods are sold 'as is' and all sales are final - Please refer to sections 1 & 2 in the Terms & Conditions for further information before considering a purchase.


Why do you only accept bank transfer as payment?
To keep the system simple we had to pick card or transfer, and due to deliveries to third party addresses, card charges & ever changing PCI we decided a bank transfer was more suitable for us.

Do I need to Login or Register to place an order ?
You create your account during your first order. You need to select 'new customer' and provide a password, the system then used the information you use in the order to create the account. Please note, this is a Trade to Trade platform and all sales are final, we do not accept returns. We advise all customers to read our Grades Explained section before buying.

How Do I Register for an Account
You would create / register your account during your first order, not before. We do advise all new customers to view our Grades Explained section and our First Time Buyers Guide before buying..

I am not a registered trader, will you still supply me ?
Yes, we will supply but you must understand that you are buying on a trade basis and under our terms and conditions of sale. Customer Returns do not suit everyone so please take the time to gather all the information before you place an order.

I work from home will you still deliver to me there ?
Yes we can. Pallet deliveries are made by Pallex who are a business to business service so you will need to be available within the specified delivery time, if they have to re-deliver you can incur additional delivery charges. Our cartons are delivered via APC and they do require a signature for all deliveries, they will not leave items in garages, sheds, porches or wheelie bins........and yes we have been asked to do all of these.

I am ordering a pallet, how do i unload it from the delivery vehicle ?
Most of the vehicles that deliver have a tail lift and pump truck so they can drop the pallet to the path for you. If the one that delivers doesn't have a tail lift you will have to loose load the goods off. For customers who are not able unload the goods we advise that you add a request for a tail lift vehicle during your order (additional shipping notes) to save any problems.

What are returns ?
For a full description you need to go to our Grades section, but in short they are items returned to a retailer by the customer. Some are damaged some are not but they are unchecked raw returns so you do need to check and repair before re-sale

Why dont you open on the weekend
Over the years we have found that the vast majority of our customers do the bulk of their selling on the weekend. We have decided this is an ideal time to clear the warehouse and bring new stocks from storage ready to add on Monday morning. In addition a large volume of our sales are online and you can order 24 / 7 here.

I want to purchase in Bulk
No problem, please email