Do I need to Login or Register to place an order ?
You create your account during your first order. You need to select 'new customer' and provide a password, the system then used the information you use in the order to create the account. Please note, this is a Trade to Trade platform and all sales are final, we do not accept returns. We advise all customers to read our Grades Explained section before buying.
I am trying to pay for my order but it just says 'Saving Order'
This is normally because you are using an old version of Google Chrome, it is stopping you moving from our site to the secure Actinic site to make payment. We advise you use Internet Explorer or click in the settings (spanner icon) top right of the Google browser then select 'About Google Chrome' and it will update your current version. You may also have similar issues if you use Safari or iPhone to order.
I am not a registered trader, will you still supply me ?
Yes, we will supply but you must understand that you are buying on a trade basis and under our terms and conditions of sale. Customer Returns do not suit everyone so please take the time to gather all the information before you place an order.
I work from home will you still deliver to me there ?
Yes we can. Pallet deliveries are made by Pallex who are a business to business service so you will need to be available within the specified delivery time, if they have to re-deliver you can incur additional delivery charges. Our cartons are delivered via APC and they do require a signature for all deliveries, they will not leave items in garages, sheds, porches or wheelie bins........and yes we have been asked to do all of these.
I am ordering a pallet, how do i unload it from the delivery vehicle ?
Most of the vehicles that deliver have a tail lift and pump truck so they can drop the pallet to the path for you. If the one that delivers doesn't have a tail lift you will have to loose load the goods off. For customers who are not able unload the goods we advise that you add a request for a tail lift vehicle during your order (additional shipping notes) to save any problems.
What are returns ?
For a full description you need to go to our Grades section, but in short they are items returned to a retailer by the customer. Some are damaged some are not but they are unchecked raw returns so you do need to check and repair before re-sale
With your Economy service (2-3 days) do I have to wait in for each of the 3 days ?
No, you are able to specify either the 2nd or 3rd day, for example if you order reaches us Monday before 11am you can select either Wednesday or Thursday for delivery.
Why dont you open on the weekend
Over the years we have found that the vast majority of our customers do the bulk of their selling on the weekend. We have decided this is an ideal time to clear the warehouse and bring new stocks from storage ready to add on Monday morning. In addition a large volume of our sales are online and you can order 24 / 7 here.
I dont like paying with my credit / debit card online, is your website secure ?
We now use Sellerdeck Payments PSP to ensure that your transaction is 100% secure and that we as a company are fully PCI compliant. This system is allows us to check that the name, address and security information given matches the registered card details which helps protect our customers and ourselves against fraudulent transactions
I want to have my goods delivered to an address that's different to my cards registered address, will you do this ?
The simple and short answer to this is no. If you are paying by card online then we have to send the stocks to the registered card address. If for any reason you cant do this then you need to select the 'Pay at Barclays Bank' option during the order. You then have 24 hours to pay cash into our account at your local Barclays Bank or if you have UK online banking you can now make a sameday transfer at no cost
How long have you been trading ?
Our company was formed in 1977, so we have been buying and selling ex catalogue for over 40 years, longer than any other company in the UK. We are a family run and owned business and recognise the needs of every size of customer from the start up to the exporter.