Collecting from the warehouse
If you decide to collect your stock from the warehouse we allow a maximum of two working days for the collection to be made from the date of the order. If you order on a Friday the weekend would not be taken into account so you would need to collect by the following Tuesday. If goods are not collected within this limit we may cancel any order and put the stock back on sale, in addition we may not accept future orders unless they are paid for online during the order process.
If you make payment by card online and are collecting then the card holder must be present and we will require official photo ID such as Passport or Driving Licence and the card used for payment. In general it is better that you mark the order 'Pay on collectopn' and then pay by card or cash when you are here.
We are strict on the two day limit due to the volume of stock we sell. If we allowed any longer we would need additional warehouse space just for parcels awaiting collection so please work with us on this. If for any reason you are having an issue collecting ring us, we may be able to help or even hold the stock an extra twenty four hours if we have room.